Accessibility Plan 2026–2029

General

This is the Accessibility Plan of Gelenk Networks Inc. for 2026 to 2029. It explains how we will find, remove and prevent barriers for people with disabilities who use our services, visit our websites and apps, or work with us. We published this plan on 8 October 2026 as required by the Accessible Canada Act and the CRTC Accessibility Reporting Regulations.

Contact Us About Accessibility

Our Customer Support Representative receives accessibility feedback. You can reach them by:

You can ask for this plan in print, large print, braille, audio or an electronic format by contacting us.

Our Commitment to Accessibility

Gelenk Networks Inc. is committed to making our services, websites, apps and workplace accessible to everyone, including people with disabilities. We want people with disabilities to use our services with dignity and independence, and to have the same quality of service as everyone else.

We provide business and consumer communication services, including cloud phone systems, internet calling and texting apps, phone numbers and eSIM data plans. Most of our customers reach us online, so digital accessibility is at the centre of this plan.

We will meet our obligations under the Accessible Canada Act and treat accessibility as an ongoing part of how we design, build and support our services. This plan sets out what we will do between 2026 and 2029. We will report on our progress and update this plan on a regular basis.

About This Plan

In this plan, a barrier is anything that stops a person with a disability from fully and equally taking part. Barriers can be physical, technological, related to information or communication, or caused by attitudes, policies or practices. For each area below, we describe the barriers we found and the actions we will take.

Identifying, Removing and Preventing Barriers

This section covers the areas in section 5 of the Accessible Canada Act. For each, we list what we found and what we will do.

Employment

What we found:

We have not reviewed our workplace practices for accessibility barriers. We do not have a written workplace accommodation process for employees.

What we will do:

  • Accept job applications in more than one format, such as by email or online form.
  • Write a workplace accommodation procedure for current employees, including those returning to work.
  • Give all employees basic accessibility and disability awareness training, and train new staff when they join.
  • Offer flexible and remote work arrangements where the role allows.

The Built Environment

What we found:

Our office is not open to the public and our customers are served online and by phone. We have not reviewed the office for accessibility barriers for employees and visitors.

What we will do:

  • Review our office for barriers, such as entrances, washrooms, workspaces and emergency exits.
  • Work with our building management to address barriers we find.
  • Create individual emergency response plans for employees with disabilities who need them.
  • Consider accessibility when choosing any new office or meeting space.

Information and Communication Technologies (ICT)

What we found:

Our websites, web portals and mobile apps have not been tested against accessibility standards. Some pages may have images without text descriptions, low colour contrast, or controls that do not work with a keyboard or screen reader.

What we will do:

  • Audit our websites and web portals against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
  • Fix the most serious issues found in the audit first, such as login, sign-up, payment and support pages.
  • Test our iOS and Android apps for accessibility and fix issues found.
  • Add accessibility checks to our design and release process so new features do not create new barriers.
  • Add captions or transcripts to new video content.

Communication, Other Than ICT

What we found:

Some of our customer information uses technical language. Customers mainly contact us through one or two channels.

What we will do:

  • Rewrite key customer information, such as plan details, billing and support articles, in plain language.
  • Offer more than one way to contact support, including email, phone and online forms.
  • Provide customer documents, such as bills and contracts, in alternate formats on request.
  • Train support staff to communicate with people with different disabilities.

Procurement of Goods, Services and Facilities

What we found:

We do not currently consider accessibility when we buy goods and services, such as software, IP phones and other equipment.

What we will do:

  • Add accessibility to the criteria we use to choose vendors and products.
  • Ask vendors about the accessibility of their products, such as hearing-aid-compatible handsets and accessible software.
  • Prefer accessible options when they meet our business needs.

Design and Delivery of Programs and Services

What we found:

Accessibility has not been a formal part of how we design products and support customers.

What we will do:

  • Include accessibility requirements when we plan new products and features.
  • Invite people with disabilities to test new features when possible.
  • Make sure customers can ask for help or accommodation in ways that suit them.
  • Publish information about the accessibility features of our products on our websites.

Consultations

We consulted people with disabilities while preparing this plan. We sent an anonymous accessibility survey to our employees and customers. It asked about barriers they experience when using our websites, apps, customer support and billing, and at work.

We reviewed the responses and used them to help set the priorities in this plan. We will keep asking people with disabilities for their views as we carry out the plan and prepare our progress reports.

Principles of the Accessible Canada Act

We followed the principles in section 6 of the Accessible Canada Act when preparing this plan. We aim to treat everyone with dignity, give people with disabilities equal opportunities and meaningful choices, and remove barriers to full participation. We considered the different needs of our customers and employees, asked people with disabilities for their input, and set WCAG 2.1 Level AA as our minimum standard for digital services.

How to Give Feedback

We welcome feedback on this plan and on any barrier you have experienced in dealing with us. Your feedback helps us improve and is used in our progress reports.

You can give feedback anonymously. If you include your name and contact details, we will confirm that we received your feedback in the same way you sent it, within 5 business days.

We keep your personal information confidential. We will not share it unless you agree.

You can also ask for a description of this feedback process in print, large print, braille, audio or an electronic format that works with assistive technology.